With the advent of e-commerce and increased competition in the retail sector, improving customer service and the shopping experience is, more than ever, a major challenge for shopping centers. Implementing services to increase customer comfort and peace of mind has become essential, while everyday living spaces are becoming increasingly innovative and connected. With this in mind, at The Keepers, we have developed innovative services to help improve the image of shopping centers and malls, stand out from the competition, and build customer loyalty. One of our flagship products is the phone charging station with portable battery loan: the Keeper Flash 360.
As retail specialists, we designed our phone charging station, the Keeper Flash 360, based on our clients' requirements to optimally meet the needs of shopping centers. Following field observations, we identified gaps in existing charging locker or portable battery solutions. To meet all smartphone charging needs, our station consists of three parts:
Secure charging lockers: Your visitors' phones are stored while charging. (4 locations - 25% of usage on average)
Outdoor charging cables: Your visitors can use their phones while charging. (2 locations - 35% of usage on average)
Portable batteries: Your visitors can charge their phones while they shop. (12 batteries - 40% of average usage)
This hybrid solution aims to improve reception for all audiences, both those who don't carry their cable with them and those who want to keep their phone while charging.
Optimal service quality: real-time monitoring, integrated 24/7 telephone support, replacement of worn and obsolete cables. The service is autonomous, guaranteeing continuous operation without intervention from your teams.
Data collection: detailed monthly reports on service usage; [customizable survey module] (successes) integrated into the interface to interact with your visitors and collect opt-in data.
Maximum security: to ensure the security of phones in charging lockers, we have integrated a code mask, a privacy filter, and a random keypad. For portable batteries, deposits are not required by credit card, but by phone number.
Hybrid use: whether it's secure lockers, external batteries, or self-service cables, there is a solution for all types of customers and all situations. Each charging location is equipped with an iPhone, USB B, and USB C cable to accommodate all smartphones.
Our solution complements existing rest areas with power outlets:
Thanks to integrated charging cables, customers don't need to carry their own charging cable, allowing everyone to use the service.
The phone charging station with portable batteries helps relieve congestion in often overcrowded rest areas by freeing customers from the need to stay next to their phones.
You benefit from a direct return on investment, as your customers can use the charging time to shop and visit the stores.
The service is easily identifiable, usable, and gives the shopping center a modern image.
The [customer survey module] (sucesses) for shopping centers allows for real-time data collection and direct interaction with visitors while they are on-site.
In short, the Flash 360 charging station (Flash) is the only terminal that combines three charging options (power banks, lockers, self-service cables) and offers the ability to develop your own surveys. Developed specifically for shopping malls and shopping centers, we can encourage your customers to leave Google reviews (successes), follow you on social media, or boost signups for your loyalty program.
In addition, take advantage of The Keepers' multi-service effect with our other innovations such as the motorcycle helmet locker (Jet), the hand sanitizer station (Datastation), and the physical ticketing 2.0 (Ticketstation). All these innovations, like the phone charging station with power banks*, were created to integrate seamlessly into the service offerings of shopping malls and shopping centers.
*The portable battery-free charging station is also available: the Keeper Flash.
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