In an increasingly connected world, smartphones have become essential tools in the consumer purchasing journey. Whether for information, comparison, or even payment (43% of smartphone users use it to pay), smartphones play a major role in the world of physical retail. At the same time, improving the visitor reception and experience is a real lever for attractiveness for brands. At The Keepers, we have therefore developed an innovative 3-in-1 digital solution to improve the visitor experience and allow them to always be connected. The Keeper Flash 360, our phone charging station with portable batteries, secure lockers, and self-service cables, is the most comprehensive solution on the market for large specialty stores.
Whether you're a medium-sized or large specialty retailer, if you welcome the public, it's essential to focus on the customer experience. The services offered to visitors represent a real lever for customer satisfaction and loyalty. They aren't limited to simple business transactions; they are important tools for elevating the customer experience to a new level. By proactively responding to your visitors' needs, you can differentiate yourself from your competitors. Today, many public venues offer their customers services such as hand sanitizer dispensers, free Wi-Fi, left-luggage services, and even phone charging stations (secure lockers, portable batteries, etc.) to differentiate themselves from the competition.
"External batteries have become essential to offer to your visitors in order to attract and retain a young and dynamic clientele. These offer many advantages:
Increase the average time spent on site (and therefore the average basket).
Allow spontaneous interactions with your customers.
Adapts to all devices (thanks to 3 types of cables).
Allow your customers to maintain their mobility because they work without being plugged into an outlet and are easy to take anywhere."
To improve the customer experience and public reception, we developed our phone charging station: the Keeper Flash 360. Through field observation, we identified a gap in existing phone charging solutions. Therefore, to meet all charging needs, we designed our station with three distinct components:
Portable batteries: Visitors can borrow a portable battery to stay connected during their visit with only their phone number as a guarantee.
Secure charging lockers: Visitors' phones are left in lockers locked with a code chosen by the user while charging.
Outdoor charging cables: Visitors can use their phones while charging using self-service cables.
This hybrid solution provides a complete and secure solution for all users.
An all-inclusive service: real-time monitoring, integrated 24/7 telephone support, replacement of worn and obsolete cables. The service is autonomous and always functional; your teams have absolutely nothing to do and are not called upon.
Maximum security: To ensure the safety of phones inside the charging lockers, the machine has a code cover, a privacy filter, and a randomized keyboard.
Hybrid use: The option to leave your phone in the secure charging lockers (25% of uses on average), borrow a portable battery (40% of uses on average), and also charge your device using external charging cables (35% of uses on average).
Data collection: Detailed monthly reports, [customizable survey module] (successes) directly integrated into the interface to interact with users and gather their feedback.
*The portable battery-free charging station is also available: the Keeper Flash 360.
[email protected]
+33 1 84 19 37 90
